Answer: So you have a form, but you aren’t getting your messages? Maybe they are going to firstname.lastname@example.org or whatever the default was in the script that your Web Guy put on your page to protect your e-mail.
Regardless, this isn’t good. Missed questions via e-mail are like having customer service reps that sleeps at the return counter. It’s a missed opportunity for sure and something to talk about for certain.
The premise of a website is that it is an entry point, a venue for you and your business. It’s one more way for your customers to engage you. No one likes a one-sided conversation, even the person talking. An e-mail sent to you should be answered quickly and with an automated, instant response to let you know that someone got your message. If I were you I’d find a Website firm who delivers usable results to your brand and brings this sales channel to life.
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